UPST Updates
Our transaction and performance numbers continue to improve with the following achieved FY21 year-to-date (March 2021):
- 96,000 purchase requisitions processed
- 149,605 invoices processed
- 5,373 travel & expense reimbursements processed
- 80 sourcing/ bid events conducted (including pipeline events)
- 3,000 contracts created
- 3,841 new supplier set-ups
- 19,806 customer service cases created
- 20,623 unique website visitors
- 98% case closure/resolution rate
- 83% customer satisfaction score
We continue to welcome your feedback and insights and encourage you to send them to us using upst@umassp.edu.