UPST Updates

Our transaction and performance numbers continue to improve with the following achieved FY21 year-to-date (March 2021):

  • 96,000 purchase requisitions processed
  • 149,605 invoices processed
  • 5,373 travel & expense reimbursements processed
  • 80 sourcing/ bid events conducted (including pipeline events)
  • 3,000 contracts created
  • 3,841 new supplier set-ups
  • 19,806 customer service cases created
  • 20,623 unique website visitors
  • 98% case closure/resolution rate
  • 83% customer satisfaction score

We continue to welcome your feedback and insights and encourage you to send them to us using upst@umassp.edu.