Six blocks of different shapes being pushed together by finders to combine into one larger shape.

Introducing the Access Team

Delivering Quality Customer Support, Training, and Communication

To further improve our service across the UMass System, the President's Office established the Access Team: Administration & Finance (A&F) Support Services. The Access Team builds upon the UPST Service & Quality (S&Q) group, with support for UMPO A&F departments, providing consistent, high-quality services that meet the evolving needs of our community.  Starting July 1, the Access Team will offer customer support, training, communication, and analytics for a range of Administration & Finance functions. 

Contacting the Access Team

Do you have questions or want to learn more about the Access Team: A&F Support Services and how we support A&F?

How We Serve You

Streamlined Support. Shared Success.

The Access Team is your go-to partner for dependable, high-quality support.

  • Timely, consistent, and customer-focused service for Admin & Finance.
  • Guidance and training on purchasing transactions (requisitions, Bank Card, contracts, bids, and supplier onboarding) and travel and expense processes.
  • Support in bills and invoice processing, and payments status visibility.
  • Data and reports on procurement and supplier transactions.
  • Assistance to understand who can assist you with UMPO HR, Tax, Treasury Office, and other Admin & Finance needs.

What We Do and Who We Are

Two people shaking hands in an office setting with digital icons for cloud computing, customer feedback, email, and collaboration overlaying the image.

The Access Team serves as the first line of support for campus stakeholders and partners who require Unified Procurement Services Team (UPST), Travel & Expense (T&E), UMPO Human Resources (HR), and Treasury services. In addition to supporting the overall UMPO A&F departments in meeting their day-to-day objectives.

The new Access Team is here to provide centralized, strategic support for the UMPO Administration & Finance (A&F) departments. We have a great team here to help, led by Amanda Onwuka.

Communications

Communication services involve delivering clear and prompt messaging through various channels such as newsletters, campus meetings, and website updates, while also promoting campus engagement through activities like town halls, supplier roadshows, and information sessions.

The team includes:

  • Ruth O’Keefe
  • Michael McGovern*

Customer Service

Our services include triaging support through calls, chatbots, emails, and case management to address customer needs and escalate issues to A&F specialists as needed.

The Business Associates Team (Customer Service) includes:

  • Maria McKinney
  • Garret Oliver
  • Jazmine Blanc
  • Rebecca Bonczyk

Data Analytics (UPST)

The Data Analytics team provides reports, dashboards, and automation to support data-driven decisions for UPST.

The team includes:

  • Neha Ajgaonkar
  • Akshit Mehta
  • Michael McGovern*

Training

Support for training and program development related to end-user processes and tools, such as BuyWays and Concur.

The team includes:

  • Claudia Cortes

What is the UMass President's Office Admin & Finance?

The Access Team: A&F Support Services falls under the UMass President’s Office (UMPO) Administration & Finance (A&F) department. The UMPO A&F function supports the long-term financial sustainability and operational effectiveness of UMass. UMPO A&F partners across the university to collaborate on key services such as budgeting, accounting, human resources, payroll, procurement, travel and expense, treasury, and enterprise risk management. These efforts help enable the university’s mission of educational excellence, accessibility, and affordability.