The UMass Travel & Expense Program is focused on providing resources for all University employee-related travel and expense needs.

UMass employees being transitioned to Concur, visit the Concur User Rollout page for training and support information

Travel Planning and Activities

Information on steps University Travelers must take prior to booking University Travel, while booking University Travel, before they depart for University Travel, and while traveling.

University Travelers must complete the following three steps in the order presented below: 

  1. Obtain Pre-Travel Authorization: University Travelers must obtain prior approval/pre-travel authorization in Concur prior to booking travel. See Before Booking Travel (Pre-Travel Authorization) section for additional information.
  2. Book Travel Arrangements: University Travelers can book their travel after pre-travel authorization is obtained. University travelers are encouraged to book travel through Concur.  See Booking Travel section for additional information.
  3. Register Travel: University Travelers must register travel once travel is booked.  See the Travel Registration section for additional information. 

Business and Travel Expenses

Information on Travel Expenses and reimbursements. View the updated business & travel expense policy and standards that outlines allowable/non-allowable expenses, as well as prior approval and documentation requirements. Access Travel & Business Expense Approval Matrices by Campus and State Employee Disclosure Information.

Concur Link and Resources

Please click here for access to the Concur home page:

Concur Login

Please see below Concur Resources offered:

Concur Resources

Need Help with Concur?

  1. Create a case by completing one of the following forms:
    1. Concur Request
    2. Concur Expense
    3. Concur Travel
    4. Concur System Access
  2. Create a case by emailing

    (Please note: do not use the email address for questions about Concur, travel or travel expenses - this email address is for registration of travel only; travel should be registered after travel has been approved in Concur and travel has been booked.) 

  3. Call the Concur Hotline at (774) 570-5507.  Follow the prompts to connect to a support team member. Hotline support available Monday through Friday from  9am to 4pm.