UMass uses Concur to manage business and travel expenses. Within the Concur Expense module, bank card transactions and out-of-pocket purchases can be submitted with receipts for reimbursement through an expense report. The Concur Request module allows users to submit requests for Pre-Travel Authorization as well as Prior-Approval and Expense Exceptions for items out of policy.

Concur First Day User Guide (PDF)

Walk-Me (interactive help tool) (Video)

Concur Homepage (PDF, Video)

Concur Icon List (PDF)

Concur Mobile Application Registration (PDF)

User Preferences & Mobile App Registration (Video

Mobile Resources (PDF)

Required Fields, Alerts, and Errors (PDF)

Updating Your Expense Profile (PDF, Video

Activating E-Receipts (PDF, Video)

Updating your Travel Profile (PDF

Booking a Flight (PDF

Booking a Hotel (PDF) 

Booking a Car (PDF

Changing a Purchased and Ticketed Trip (PDF

Creating an Expense Report Header (PDF, Video)

Creating an Expense Report Based on a Completed Trip or from an Approved Request (PDF, Video)

Attaching an Approved Request to an Expense Report (PDF, Video)

Adding US Bank Card Transactions to an Expense Report (PDF, Video)

Adding an Out-Of-Pocket Expense to an Expense Report (PDF, Video)

Attaching Additional Documents to an Expense Report (PDF, Video)

Uploading Receipts using Available Receipts (PDF, Video)

Working with Available Receipts (PDF, Video

Missing Receipt Declaration- Create in Concur (PDF, Video)

Entering Personal Car Mileage (PDF, Video

Adding Attendees to a Business Meal Expense (PDF, Video

Creating an Attendee Group (PDF, Video

Converting Foreign Currency Transactions (PDF, Video)

Add Per Diem/ Travel Allowance (PDF, Video

Allocating Expenses (PDF, Video)

Copying an Expense (PDF, Video

Correcting and Resubmitting an Expense Report (PDF)

Reviewing Report Timeline (PDF, Video)

Print or Share an Expense Report (PDF, Video

Deleting an Expense Report (PDF)

Submitting an Expense Report (PDF, PDF-Med School, Video

Recalling an Expense Report (PDF, Video)

Adding Terra Dotta Number into Concur Expenses (Amherst, Boston, Chan, Lowell) (PDF-Amherst, Boston, Chan, Lowell)

Adding PeopleSoft Number into Concur Expenses (Dartmouth, President's Office) (PD-Dartmouth, President's Office)

Expensing Purchases Made for Another User With a US Bank Card (PDF, Video)

Manage Expenses screen navigation (Video)

Expense Report screen navigation (Video)

Creating a Request for Prior Approval or Exception Request (PDF

Creating and Submitting a Request for Pre-Travel Authorization for Domestic Travel (PDF, PDF-Med School, Video)

Creating and Submitting a Request for Pre-Travel Authorization International Travel (PDF, PDF-Med School, Video)

Pre-Travel Authorization: Multiple Destination Travel (Video)

Attaching Documents to a Request (PDF)

Recall a Request (PDF, Video)

Viewing a Request Timeline (PDF, Video)

Closing a Request (PDF, Video

Deleting Request (Video)

Creating a Blanket Travel- Amherst ONLY (PDF-Amherst

Reviewing and Approving an Expense Report (PDF, Video)

Sending Back an Expense Report (PDF, Video)

Adding an Additional Approver to an Expense Report (PDF, Video)

Reviewing and Approving a Request (pre-travel authorization) (PDF, Video)

Reviewing and Approving a Request (prior approval or exception) (PDF, Video)

Sending Back a Request (pre-travel authorization, prior approval or exception) (PDF, Video)

Adding an Additional Approver to a Request (pre-travel authorization, prior approval, or exception) (PDF, Video)

UMass Expense and Request Approval Workflows (PDF

Reviewing Previously Approved Reports or Requests (Video)

Acting as a Delegate (PDF, PDF- Amherst Dartmouth, PDF-Med School, Video, Video- Amherst Dartmouth

Submit a Report Prepared by a Delegate- Amherst and Dartmouth ONLY (PDF-Amherst Dartmouth)

Adding a Delegate (PDF, Video)

Adding a Travel Assistant (PDF)

Delegate Options (In profile settings)(Video)

Expensing Purchases Made for Another User With a US Bank Card (PDF, Video)

Condensed Concur Training (Video)

The Concur videos and PDF job aids illustrate the basics of using the Concur system but do not reflect differences in system configuration for the University of Massachusetts. 

Concur Travel & Expense Support

There are 3 ways to get T&E support as listed below:

  1. Submit a support request online to create a case by the types listed:
    1. Concur Request
    2. Concur Expense
    3. Concur Travel
    4. Concur System Access
  2. Email travelexpense-services@umassp.edu to create a case
  3. Call the Concur Hotline at (774)570-5507. Live phone support M-F from 9-4.