06/26/2025 11:00 AM ET: Please note that we are currently experiencing technical difficulties with our case management system, Salesforce, which may affect the efficiency and speed of service delivery. This issue is impacting our ability to work on your requests and may impact your ability to communicate directly with us. We will provide updates when this issue is resolved. Thank you for your patience.
06/27/2025 8:30 AM ET: SalesForce has reported progress with the UPST case management system; however, technical difficulties persist, leading to expected delays. For immediate assistance, please contact UPST directly by calling (774)545-8778. We recommend against sending inquiries via email at this time.