24x7 Operations Center

Ensures service availability and performance through real-time system, security, and transaction monitoring.

Accessibility and Inclusive Design

At the University of Massachusetts, accessibility is everyone's responsibility. We are committed to providing equal opportunities in employment, admission, participation in academic programs, activities, services, and the selection of vendors who provide services or products to the University.

Automation and Full Stack Development

The UITS Automation team at UMass drives Service Delivery Excellence and fosters a Growth Mindset. Our goal is to transform Automation into a service, ultimately enhancing operational capabilities through cutting-edge AI technologies.

Cloud Transformation

Modernizing and improving access and performance of UMass systems and services through cloud computing.

Customer Relationship Management and Digital Experience

The CRM & Digital Experience (DX) team helps define and shape the landscape across digital channels, including websites, mobile apps, social media platforms, and software. The DX team collaborates with administrative departments to identify business objectives and requirements for digital platforms and technologies. 

Enterprise Data and Analytics

Enterprise Data and Analytics enables data-driven decisions and the discovery of new insights using leading analytic practices and partnerships across UMass.

Finance and Research Admin Applications

Provides technical development, administration, security, hosting, and support for human resources, financial, and research administrative ERP systems for all UMass campuses. 

Identity and Access Management

Implements and supports tools that allow UMass community members to securely log into services and systems.

Information Security

The UITS information security team provides services and training to keep your data and devices safe.


Delivers, secures, and supports highly available hardware, software, and network resources and operations.

Integration Services

Facilitates collaboration, knowledge exchange, and shared development by connecting systems across the UMass campuses. 

Portfolio and Project Management

The Project Management Office (PMO) provides guidance and expertise to help you plan and execute successful projects.

Release Management and Quality Assurance

Ensure the integrity of Production environments are protected and correct components are released in a timely and organized manner.

Student Information System Administration

Provides technical development, administration, security, hosting, and support for student administration systems.