24x7 Operations Center

Ensures service availability and performance through real-time system, security, and transaction monitoring.

Accessibility and Inclusive Design

At the University of Massachusetts, accessibility is everyone's responsibility. We are committed to providing equal opportunities in employment, admission, participation in academic programs, activities, services, and the selection of vendors who provide services or products to the University.

Cloud Transformation

Modernizing and improving access and performance of UMass systems and services through cloud computing.

Customer Relationship Management

Develop and deploy customized CRM solutions that provide System office departments with the ability to manage and analyze customer interactions.

Digital Experience and Web Administration

User experience, web design, and technical development services for President’s Office digital products, including websites and email marketing campaigns.

Disaster Recovery

Policies and procedures that enable the recovery of information and critical technology in the event of a disaster.

Enterprise Data and Analytics

Enterprise Data and Analytics enables data-driven decisions and the discovery of new insights using leading analytic practices and partnerships across UMass.

Finance and Research Admin Applications

Provides technical development, administration, security, hosting, and support for human resources, financial, and research administrative ERP systems for all UMass campuses. 

Identity and Access Management

Implements and supports tools that allow UMass community members to securely log into services and systems.

Information Security

The UITS information security team provides services and training to keep your data and devices safe.


Delivers, secures, and supports highly available hardware, software, and network resources and operations.

Integration Services

Facilitates collaboration, knowledge exchange, and shared development by connecting systems across the UMass campuses. 

Portfolio and Project Management

The Project Management Office (PMO) provides guidance and expertise to help you plan and execute successful projects.

Software Development

Develops and supports custom applications to expand the capabilities of UMass systems.

Student Information System Administration

Provides technical development, administration, security, hosting, and support for student administration systems.