Scope of Services
- 24x7 monitoring and management of websites, applications, and systems
- Management of service disruptions through alerts and rapid recovery
- On-demand system testing
- Reporting that helps IT teams benchmark availability, uptime and performance of systems
- Consultations to help IT teams adopt best practices and tools to monitor and manage service performance
- IT Service Management process and platform leadership for UITS
Eligibility
This service is available to the following customers:
Resources
Major Incident Management
Major Incidents are defined as an unplanned interruption or a severe reduction in the quality of a UITS Services* that results in the broad or severe disruption (blockage with or without workaround) of services for all, multiple, or an individual campus(s).
*IN Service - IdM, PS-HR/FIN/Student, Summit, Boomi, Infrastructure, LAN, & Websites, Document Imaging, Third Party apps
To declare an MI and engage the MI process post to #uits-ops-meeting channel or call 774-528-0300.
Download the MI Training presentation.
Change Control
Change control is the process of planning, documenting, communicating, approving, and executing changes to infrastructure, applications, or services provided by or managed by UITS.
Download the Chance Enablement Process document