IT Glossary of Terms

Enables developers to build applications faster by eliminating the need for them to manage infrastructure. With serverless applications, the cloud service provider automatically provisions, scales, and manages the infrastructure required to run the code.
 

A means of delivering value to customers by facilitating outcomes that customers want to achieve without the ownership of specific costs and risks. 

An email template for initial and closure Mailchimp communications that is sent to customers from UMSO Help Desk Notifications.

An individual that offers and delivers services to customers. Ensures their services meet the needs and expectations of their customers using various methods to measure and improve customer satisfaction, such as customer surveys and other customer feedback options.
 

AWS Simple Email Service used to send emails outbound 
 

An identification code that represents a set of control table information or table sets
 

UMLOW refers to Campus Solutions as SIS (Student Information System)
 

An admission system used by BDL
 

A SMART goal is an acronym that’s used to help establish clear and attainable goals. SMART stands for: Specific, Measurable, Achievable, Realistic, Time-bound
 

Smishing is a combination of the terms "SMS" and "phishing." It is similar to phishing, but refers to fraudulent messages sent over SMS (text messaging) rather than email.
 

SOAP stands for Simple Object Access Protocol. It is a XML-based protocol for accessing web services. SOAP is a W3C recommendation for communication between two applications.

A protocol used for exchanging structured information in web services using XML-based messages.
 

A euphemism for non-technical or low-technology means - such as lies, impersonation, tricks, bribes, blackmail, and threats - used to attack information systems.
 

Electronic junk mail or junk newsgroup postings.
 

The fraudulent practice of sending emails ostensibly from a known or trusted sender in order to induce targeted individuals to reveal confidential information.
 

Six digit field (PeopleSoft allows up to 10 alphanum characters) which serves as a short cut for entering a chart string.  Speedtypes are used in PeopleSoft Finance and other applications including HR where they include a campus identifier (ex: A100000).  They are also used in BuyWays for purchasing activity.
 

Structured query language (SQL) is a programming language for storing and processing information in a relational database. A relational database stores information in tabular form, with rows and columns representing different data attributes and the various relationships between the data values.
 

SQR is a programming language for accessing and manipulating data to create custom reports.
 

Protocols that provide secure communication over the internet by encrypting data transmitted between systems. They are essential for ensuring data privacy and security in integration scenarios.
 

Individuals and organizations involved in or affected by project activities. Project managers, sponsors, and clients/customers are all stakeholders.
 

In Agile is an opportunity for the project team to meet daily to discuss a project's progress at a high level by reviewing the assigned tasks and their status, and discuss any impediments. 
 

an automate application change management and delivery, shorten cycle times, improve quality and increase communication and transparency.  Change Control Application
 

A way of tracking the progress of work (incidents/it service requests)

Work is no longer needed

Work is complete

Work is blocked until customer provides an update or more information

Work is being assessed or is starting 

Work has not been done or assessed

A backlog of our work 

The UMass Shared Service status page.