Create and respond to finance and administration support requests.
Key Features
Process customer-submitted cases and provide self-service access to case status
Enable workflow for common administrative support activities
Eligibility
Available to President’s Office Administration & Finance teams.
How to Access Salesforce Service Cloud
- Navigate to the UMass President's Office Salesforce (the Secure Access Login page will open)
- Enter your UMass Credentials and login
Note: If you have access to more than one Service Cloud environment (e.g., UPST, A&F, etc.), you will need to use the App Launcher menu once you login to choose the application you wish to work in (if not already the default).