Key Features
Getting Support
Knowledge articles are available for all aspects of HR Direct, i.e. employee self service, manager self service, payroll & compensation and more general HR Direct guidance.
The Access Team provides A&F support services and can be reached via email or by submitting a case directly using the Request Assistance form.
Self service case management is available (requires log in) to manage your existing cases with A&F Support.
A cross functional group from HR offices, DEI departments and IT groups from each campus came together to create an HR Direct system that is more inclusive by providing options for sex, gender identity and pronouns. The goal was for employees to be better able to identify themselves.
Campus HR/Payroll Staff Team Site
The A&F Innovation and HR Applications team site provides internal documentation and important announcements and timelines for those that support the software and payroll/time-reporting functions. Members can log in here with their UMass credentials.
Please note: Team sites require membership as well as UMass credentials. If you believe you should have access but can not access content after logging in, use the Request Access link in the sidebar menu.