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Service Portfolio
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24x7 Operations Center
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Finance and Research Admin Applications
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Customer Relationship Management
The UMass Office of the President UITS CRM team is instrumental in integrating Salesforce CRM for case management and knowledge articles. Their main goal is to develop tailored CRM solutions for System office departments, enabling effective customer interaction management and analysis. They provide community-driven website content, including searchable knowledge articles, as a key service to…
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Cloud Transformation
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Multi-Factor Authentication (Duo)
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Digital Experience and Web Administration
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Study Abroad
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Sunapsis
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Legal Files
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