This webpage provides guidance to University Travelers before they depart for University Travel.  

UMass International Travel Insurance Card

The University's International Travel Insurance coverage and emergency services are available to all University Travelers on approved International University Travel. Under this coverage, University Travelers have access to 24/7 global medical, security and emotional support assistance through our third-party provider, International SOS. 

All University Travelers should download the International Travel Insurance Travel Card and keep it with their travel documents. 

Please log into the University International Travel Insurance webpage for more details.

In addition, Travelers should contact their personal health insurance provider to understand changes in coverages while traveling abroad, and whether any additional coverage should be obtained. Additional coverage, other than that provided by the UMass International Travel Insurance, is at the Traveler's own expense.

Receive Emergency Alerts and Access Emergency Services Through the Travel Oracle App

UMass subscribes to Healix Sentinel for risk alerts and emergency notifications for University Travelers. Travelers can receive emergency notifications based on their location or travel itinerary through the Healix Travel Oracle app.  

Travelers can also access emergency medical services through this app by clicking on the "Emergency Services" button.  This feature directly contacts the UMass international travel insurance emergency services provider.

To access emergency alerts and services:

  1. Download the Healix Travel Oracle App from the Apple or Google stores
  2. Create an account by clicking "Register"
    • Use your UMass email Address
    • Policy Number is UMA233242
  3. Allow notifications
  4. For most precise notifications, turn on location services

More detailed instructions can be found here. 

Review Travel Risk Information 

Visit the UMass Healix Travel Oracle website for information on country and regional risks, traveler advice and other resources. The website is Single Sign-On enabled. 

To more easily manage expenses while traveling, download the Concur app and complete the Mobile Registration Application. Additional Concur resources can be found on the Concur Resource Library page.

Bank Card Limits

To avoid issues, before traveling ensure your Bank Card limits are set to what you will require for your trip. For additional information on Bank Card limits, please visit the Bank Card Program page of the UPST website. 

Concur Travel & Expense Support

There are 3 ways to get T&E support as listed below:

  1. Submit a support request online to create a case by the types listed:
    1. Concur Request
    2. Concur Expense
    3. Concur Travel
    4. Concur System Access
  2. Email travelexpense-services@umassp.edu to create a case
  3. Call the Concur Hotline at (774)570-5507. Live phone support M-F from 9-4.