Sessions from 9:30 a.m. to 3:00 p.m. will be available via live stream on Zoom. 

TimeSession TitleLocation
8:30 a.m. - 9:30 a.m.Networking/Breakfast2nd Floor Breakroom (outside Commonwealth Room)
9:30 a.m. - 10:30 a.m.Salesforce Across the UMass System2nd Floor - Commonwealth Room
10:30 a.m. - 10:45 a.m.BreakN/A
10:45 a.m. - 11:30 a.m.UMass Dreamforce To You - Salesforce overview2nd Floor - Commonwealth Room
11:30 a.m. - 11:40 a.m.BreakN/A
11:40 a.m. - 12:30 p.m.Service Delivery Best Practices – Ticketing/Case Management2nd Floor - Commonwealth Room
12:30 p.m. - 1:15 p.m.Informal Lunch Session 1: Tableau Team onsite availabilityMiddlesex Room
12:30 p.m. - 1:15 p.m.Informal Lunch Session 2: Marketing Team onsite availabilityBristol Room
12:30 p.m. - 1:15 p.m.Informal Lunch Session 3: Integration Team onsite availabilityWestborough Room
12:30 p.m. - 1:15 p.m.Informal Lunch Session 4: Salesforce Services Team onsite availabilityWestborough Suit Conference Room
1:15 p.m. - 2:00 p.m.AI, Agentforce and UMass2nd Floor - Commonwealth Room
2:00 pm. - 3:00 p.m.Agentforce and AI Deeper Dive (AI Use Case Ideation/Whiteboarding)2nd Floor - Commonwealth Room
3:00 p.m. - 3:30 p.m.3:00 Break-Out Session 1: Salesforce Services /Streamlining3rd Floor Amherst 
3:00 p.m. - 3:30 p.m.3:00 Break-Out Session 2: Analytics and Reporting 2nd Floor - Commonwealth Room
3:30 p.m. - 4:00 p.m.3:30 Break-Out Session 1: Communities and Portals3rd Floor Amherst
3:30 p.m. - 4:00 p.m.3:30 Break-Out Session 2: Marketing Communications2nd Floor - Commonwealth Room