Sessions from 9:30 a.m. to 3:00 p.m. will be available via live stream on Zoom.
| Time | Session Title | Location |
|---|---|---|
| 8:30 a.m. - 9:30 a.m. | Networking/Breakfast | 2nd Floor Breakroom (outside Commonwealth Room) |
| 9:30 a.m. - 10:30 a.m. | Salesforce Across the UMass System | 2nd Floor - Commonwealth Room |
| 10:30 a.m. - 10:45 a.m. | Break | N/A |
| 10:45 a.m. - 11:30 a.m. | UMass Dreamforce To You - Salesforce overview | 2nd Floor - Commonwealth Room |
| 11:30 a.m. - 11:40 a.m. | Break | N/A |
| 11:40 a.m. - 12:30 p.m. | Service Delivery Best Practices – Ticketing/Case Management | 2nd Floor - Commonwealth Room |
| 12:30 p.m. - 1:15 p.m. | Informal Lunch Session 1: Tableau Team onsite availability | Middlesex Room |
| 12:30 p.m. - 1:15 p.m. | Informal Lunch Session 2: Marketing Team onsite availability | Bristol Room |
| 12:30 p.m. - 1:15 p.m. | Informal Lunch Session 3: Integration Team onsite availability | Westborough Room |
| 12:30 p.m. - 1:15 p.m. | Informal Lunch Session 4: Salesforce Services Team onsite availability | Westborough Suit Conference Room |
| 1:15 p.m. - 2:00 p.m. | AI, Agentforce and UMass | 2nd Floor - Commonwealth Room |
| 2:00 pm. - 3:00 p.m. | Agentforce and AI Deeper Dive (AI Use Case Ideation/Whiteboarding) | 2nd Floor - Commonwealth Room |
| 3:00 p.m. - 3:30 p.m. | 3:00 Break-Out Session 1: Salesforce Services /Streamlining | 3rd Floor Amherst |
| 3:00 p.m. - 3:30 p.m. | 3:00 Break-Out Session 2: Analytics and Reporting | 2nd Floor - Commonwealth Room |
| 3:30 p.m. - 4:00 p.m. | 3:30 Break-Out Session 1: Communities and Portals | 3rd Floor Amherst |
| 3:30 p.m. - 4:00 p.m. | 3:30 Break-Out Session 2: Marketing Communications | 2nd Floor - Commonwealth Room |