Working for You
The Access Team serves as the first line of support for campus stakeholders and supplier/partners, providing strategic support for the UMPO Administration & Finance (A&F) function and their end users.
We strive to provide:
- Timely, consistent, and customer-focused service for Administration & Finance.
- Guidance and training on purchasing transactions, including requisitions, Bank Card, contracts, bids, and supplier onboarding, as well as travel and expense processes.
- Assistance in billing and invoice processing and ensuring visibility on payment status.
- Data and reports on procurement and supplier transactions.
- Assistance to identify the right contacts with UMPO HR, Tax, Treasurer’s Office, and other Administration & Finance needs.
Key Intersection Points
The Access Team manages relationships with campus stakeholders and suppliers, providing high-quality support through various channels
Communications
Deliver clear and prompt messaging through various platforms, including newsletters, campus meetings, social media, and website updates
Promote campus engagement through activities like town halls, supplier roadshows, and information sessions.
Effectively communicate A&F department activities, policy updates, and process changes to both UMass stakeholders and suppliers.
Customer Service
Triage support requests through calls, chatbot, emails, and case management to address customer needs and escalate issues to A&F specialists as needed.
Processes approximately 31,000 support requests annually through phone, email, and case management.
Data Analytics (UPST)
Provide reports, dashboards, and automation tools to support data-driven decisions for UPST.
Training
Support training and program development related to end-user processes and tools such as BuyWays and Concur.
Design, implement, and monitor training programs to support end-user knowledge of the source-to-pay process.
Strengthen engagement with stakeholders through weekly office hours
More Information
More information is available at the Access Team: A&F Support Services website.
Contacts
Groups
Customer Advisory Council
“Voice of the Customer” group with representatives from all campuses.
Contact: Amanda Onwuka
Office Hours for A&F
System-wide office hours offering direct assistance with procurement, travel, expense, and other departmental needs.
Frequency: Weekly
Contact: Claudia Cortes
A&F Coffee Session:
A system-wide presentation offering information on procurement, travel and expense, and A&F department news and updates that is open to all UMass colleagues.
Frequency: Monthly
Contact: Ruth O’Keefe