To keep you informed, here is the outline for the, Bank Card Refresh, process., Process for Receiving Your New Bank Card:, Complete Cardholder Agreement:, You will receive an email from DocuSign 6-8 weeks before your card expires with your new cardholder agreement. Please complete and sign the cardholder agreement., Bank Card Team Review:, After receiving your completed bank card cardholder agreement, the Bank Card team will review your card history to ensure you are compliant. If you are out of compliance, the Bank Card team will contact you with steps to remedy the situation., Receive Your New Card:, Once UPST receives your new card and you have been cleared of compliance with the Bank Card team, your new card will be mailed to the address that was provided on your cardholder agreement., Activate Your Card:, When you receive your new card in the mail, follow the instructions on the card to activate it. (Please be sure to destroy your old card immediately after activating your new card). Start Using Your New Card! For more detailed information, including compliance requirements and FAQs, please visit the Bank Card Refresh webpage ., Support:, Office Hours:, Every Tuesday at 11am, join the Bank Card breakout room., Email:, A&FSupport@umassp.edu with the subject "Bank Card Refresh". Phone: 774-545-8778, available from 9:00am - 4:00pm., Please ensure that you review the requirements and complete the necessary steps to avoid any disruption in your Bank Card use.
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