Project Fast Lane - Travel Booking Questions

The Business & Travel Expense Policy & Administrative Standards (T92-031) will remain in effect. Details on non-allowable vs. allowable travel expenses can be found on the Business and Travel Expense webpage.

Travel booking is integrated into the platform and will automatically save information for expense reporting. There is no requirement to use our travel management company however one of the benefits of Concur is that you can book travel in the same system that expense reports are created. We will be using a new travel management company within Concur, not Egencia.

Conference room hotel blocks will not be integrated with Concur. You would need to book that directly through the conference or the hotel to utilize special room block rates. When the trip is expensed, the charge and receipt will be added to Concur Expense.

No, group travel bookings can be made through our Travel Management Companies. It is recommended that you contact their agents via email or phone to book groups, international travel, or complex bookings.

UMass will maintain our relationship with The Travel Collaborative and UMass employees may still contact them to arrange travel. Simple international travel can be also be booked through the Concur booking tool.

Only 1 itinerary may be held at a time. Airfare is limited to a 24 hour hold. Cars and hotels will specify the timeframe on the booking screen. During training we will show a few ways arrangers can share itinerary options with travelers.

Users can update their profiles with personal frequent flyer account numbers to earn miles/points for their business travel.

Yes, users can update their profiles with personal credit card numbers.

No, you may book travel outside of the Concur booking tool although it is recommended to book through Concur to get the most economical options and take advantage of negotiated rates. Additionally, travel booked outside of the booking tool must comply with policy guidelines and will not feed directly into the travel registry.

The Concur travel module can be used for booking traditional travel components- airfare, hotel, train and rental car. Confernece registration will still need to be done directly through the site the conference provides. Information on cneference hotels blocks is answered in another question within this section.