This fall, the University of Massachusetts Unified Procurement Service Team (UPST) updated its primary support email for supplier inquiries from upst@umassp.edu to A&FSupport@umassp.edu. This change was part of our ongoing efforts to streamline communication, reduce response times, and improve the overall support experience for you and our campuses.  

Now, all your support requests should be sent to A&FSupport@umassp.edu. If you accidentally send a message to upst@umassp.edu, please be aware that we will continue to forward your email through December 31, 2025. However, beginning January 1, 2026, messages sent to the old address will no longer be forwarded or processed.  

It is also important to note that the invoice submission email and process remain unchanged, and all invoices must still be sent to invoices@umassp.edu. See our recent article Important Tips for Submitting Your Invoices to UMass for more information.  

Requesting Support

As usual, your questions and support needs will continue to be processed without interruption, and our support team remains committed to providing prompt and professional assistance. Please reach out to our support team Monday through Friday, 9:00 AM – 4:00 PM, by contacting:

In addition, for quick answers, consider using the UMass Admin & Finance chatbot, Buddy. Available 24/7 through the UPST website, including the Suppliers (Doing Business With UMass) webpage, Buddy can assist with common questions, such as payment status or supplier registration resources.

We sincerely appreciate your assistance in updating your records accordingly and sharing this information with your colleagues to avoid any delays in support. If you have any questions or concerns about this change, please contact us at A&FSupport@umassp.edu.