University Information Technology Services
24x7 Operations Center
The 24X7 Operations Center provides a real-time system, security and transaction level monitoring to ensure high service availability, optimal performance, and swift problem resolution. In addition to monitoring, we provide initial error assessments, validation to reduce false positives, escalation, and reporting. We will work with you to develop flexible action and incident plans to accommodate your needs and resources.
Business Continuity Planning
The University of Massachusetts faces a variety of risks from disasters and events that can disrupt our teaching, research and public service mission. These risks can be wide in scope (ice & snow, wind damage, tornado, pandemic) or localized (fire in your building, loss of network capabilities, or even the failure of your hard drive). UMass is committed to the safety and protection of its employees, students, operations, research, teaching, public services, and facilities. In support of this commitment, the University has critical operations that must be performed, or rapidly and efficiently resumed in an emergency. Continuity and Disaster Recovery Planning is an effort to ensure that essential functions of the University can continue across a wide range of potential emergencies.
Disaster Recovery Management
The University has developed a set of policies and procedures to enable the recovery of information and critical technology in the case of a service-impacting disaster.