Office 365 Migration Frequently Asked Questions


Q: Why are we making this change?

A: This change is aligned with the University's strategic goal to Accelerate our Digital Transformation. Some of the benefits of having email and calendars on Office 365 are;

    • Eliminates the need for new hardware.

    • Ability to work from anywhere at any time, as long as you have an Internet connection.

    • Scalable with our business – As our needs grow and evolves, so does the Office 365 environment.

    • Enhanced data backup and recovery.

    • Ample storage capacity


Q: How do I access webmail?

A: The new link to webmail will be:


Q: Why is my email signature missing in webmail?

A: Email signatures will not copy over in the conversion. Users can find their existing email Signature on an email in their sent folder and re-set this up in O365.

              To do this, Go to Settings   > View all Outlook settings > Compose and reply.

              Under Email signature, type your signature and use the available formatting options to change its appearance.


Q: How will I know when I can access my email?

A: Users can check their migration status by either going to the Shared Services Status page; or by calling 774-670-4350.


Q: Do iPhone users need Microsoft Authenticator installed to check their email using the Outlook app? 

A: If you have a need for the Authenticator application for any apps you use on your phone, Microsoft will also require Authenticator for use with Office 365 email. If you do not have the Authenticator application installed on your phone, you will not be prompted to use Authenticator during the configuration process.   The published guides illustrate the comprehensive configuration process.


Q: Why can't campus users see my free/busy time on my calendar?

A: Until the on-premise Exchange servers are decommissioned, campus users can see your free/busy time by using the following format: