Notice: If you have been transitioned to Concur, visit the new Travel & Expense website for information on trainings, resources, and support.
Pilot User Information
For additonal Pilot user support and information visit Pilot User Support and Information
Monthly Project Updates
Questions and Answers by Category
Submit a Question
For any unanswered questions, please feel free to submit a question with this form: Project Fast Lane - Question Submission Form
Campus Involvement - Focus Groups
- Along with the Project Team, Focus Groups are involved in the design and testing of the new travel and expense processes
- Focus Group Members are asked to be an "ambassador" for the project on their campus, helping to raise awareness of the project and the future T&E processes
- It's estimated that Focus Group members will be involved an average of 2 hours per week from early February through June. Some weeks may have no activity
- Once we reach the Pilot Phase of the project, we will evaluate the role/time commitment of the Focus Groups in the rollout
- Focus Group Members were determined with engagement from each campus throughout the month of February
- For a list of Focus Group Members by campus refer to this document: Project Fast Lane Focus Group Members
Project Fast Lane Overview
- Improve business & travel expense functions
- Update policies/standards, streamline processes, upgrade technology, enhance support
- Project Fast Lane Kickoff Presentation
The Tollbooth Process
The Old Way | The Improved Way (with a Fast Lane/EZ Pass) |
---|---|
Waiting in long lines |
No tollbooth lines |
Taking a ticket from a tollbooth operator |
Transponder/plate image |
Trying to find change | Direct connection to bank/credit card |
Travel & Expense
The Old Way | The Improved Way (with Project Fast Lane) |
---|---|
Complex processes |
Streamlined process |
Antiquated technology |
Modern, integrated technology |
Time-consuming, slow | Efficient, "fast" |
Speed
- 50% less time to register and book a trip
- 40% less time to fill out an expense report
- 50% less time to reimburse expenses
Efficiency
- 35% more efficient expense handling
- 40% more efficient auditing staff
Accuracy
- 40% reduction in lost receipts
- 65% more compliant expense reports
*Source: International Data Corporation
President's Office Representation
Department | Representatives |
---|---|
Innovation Team |
David Nero, Mike Greer, Jacob Sturtz, Mike Ricciardi, Jason MacFadyen, Mike Rizk, Holly Wang |
Employee Services Team - T&E |
Jeff Gull, Caitrin Merrill, Lori McKiel |
UPST |
Amanda Onwuka, Brian Girard, Rob Hyde, Claudia Cortes, Ashley Hunter |
Controller |
Patrick Hitchcock, Deirdre Delaney |
A&F / Risk Management |
Matt Gorzkowicz, Christine Packard |
Treasury |
Andrew Russell |
Human Resources |
John Dunlap |
Office of General Council |
Alyssa Cherubino, John Chayrigues, Andrew Karberg |
Controller |
Patrick Hitchcock |
UITS |
Shawn Skelly, Scott Szajna, Kristina England, Jason Rowe, Kathy Sawyer, Ben Collins, Frank Butler |
Campus Representation
Campus | Business & Travel Expense Team Policy, Standards, Technology | Travel Policy Core Stakeholders | Travel Registry Technology Team |
---|---|---|---|
Amherst |
Frank Sousa, Denise Storm, Ray Rex, Patty Roper |
Kalpen Trivedi |
Andrea Drake |
Boston |
Patricia Overko, Chris Giuliani, Rebecca Hansen, Sharon DeLeskey |
Shaun Morgan |
Justin Comeau |
Dartmouth |
Suzanne Audet, Jillian George |
Michael LaGrassa |
Michael LaGrassa |
Lowell |
Sharon-Anne Mapes, Eileen Trott |
Rick Wood |
Eileen Trott, Fern MacKinnon |
UMass Chan |
Marcy Culverwell, Jenn Robinson, Amy Miarecki, Bethanne Giehl |
Teresa Zash |
Teresa Zash |
Project Fast Lane Estimated Timeline
Concur Travel & Expense Timeline
- October 2022: Procurement
- November 2022: Contract/prep
- December 2022: Planning/Kickoff
- January - Summer 2023: Setup, Integration, and Testing
- Summer 2023: Pilot Phase
- Fall 2023: Campus Roll-out
HX Global Travel Registry Timeline
- October 2022: Procurement
- November 2022: Contract/prep
- December 2022: Planning/Kickoff
- January - Summer 2023: Setup, Integration, and Testing
- Summer 2023: Pilot Phase
- Fall 2023: Campus Rollout
Travel Policy & Standards
- October 2022: Initial Policy Draft
- November 2022: Stakeholder Review
- December 2022: Final Draft / BOT Initial
- January 2023: Draft Standards
- April 2023: BOT Vote
- June 2023: Finalize and Communicate Standards
- Summer - Fall 2023: Issue Rollout
Business and Travel Expense Standards
- October 2022 - January 2023: Draft Updates
- January - April 2023: Issue Update
Travel & Expense Support
- October 2022: Planning
- November 2022 - April 2023: Transition to Employee Services Team
- April - June 2023: Develop Training Material and Support Processes
- Summer - Fall 2023: New Process Employee Training and Support
Future Technology Overview
SAP Concur - Travel & Expense
- Used by hundreds of universities
- Online travel booking
- Expense report creation and approval
- Will replace PeopleSoft Expense, Docusign exception/approval forms, Egencia*, & Buyways
Does not impact relationship with other Travel Management Companies
HX Global - Travel Registry
- Global provider of travel risk management services
- Travel pre-approval and traveler notifications
- Will replace Terra Dotta
- Intuitive, modern look and feel
- Mobile app access
- Self-service travel booking with access to University rates/discount
- Digital receipt capture
- Integrated travel registration/pre-approval/booking
- Integrated UMass policy to prevent or highlight exceptions
- Direct cost allocation in expense report (reduce cost re-allocation)
- Configurable workflow/flexible by campus, department
- Automated notifications, approvals, returns
- Advanced traveler notification capabilities
- Improved capabilities for audit and compliance
Support
For additional support or questions regarding Project Fast Lane, contact David Nero, dnero@umassp.edu.