Slack

Slack is a team messaging app where UITS can talk in real-time, share files, and work together. All conversations are accessible wherever you are with a PC or MAC desktop, browser or mobile app. It also connects with many of the tools we already use, like statuspage.io, AlertSite and Jira, plus 900+ other apps. 

Features

  • Quick responses to questions
  • Quicker feedback and better decision making
  • Less shuffling between different windows and systems by bringing in tools, such as Zoom and Jira
  • Centralize communications: get up-to-date information on organization wide events including system status via integration with statuspage.io, change events, UMSO Help Desk notices, and top issues of the day, if any
  • Centralize Operations Center alerts: push notifications from monitoring systems to one channel in Slack to improve our ability to relate events and associate Campus/end user impact
  • General conversations
Title
How to Use Slack