Slack is a team messaging app where UITS can talk in real-time, share files, and work together. All conversations are accessible wherever you are with a PC or MAC desktop, browser or mobile app. It also connects with many of the tools we already use, like statuspage.io, AlertSite and Jira, plus 900+ other apps.
Quick responses to questions
Quicker feedback and better decision making
Less shuffling between different windows and systems by bringing in tools, such as Zoom and Jira
Centralize communications: get up-to-date information on organization wide events including system status via integration with statuspage.io, change events, UMSO Help Desk notices, and top issues of the day, if any
Centralize Operations Center alerts: push notifications from monitoring systems to one channel in Slack to improve our ability to relate events and associate Campus/end user impact