News Hub - Travel Notices

Uber & Lyft Locations changing at Logan Airport

Starting Monday, October 28, passengers arriving at terminals A and C at Logan Airport planning to use Ride App/Uber and Lyft services will be picked up in the new Central Parking location.

In order for operations to run smoothly and passengers to adjust, we have developed a phased approach. Over the next several weeks, the following schedule will go into effect for all Ride App operations:

October 28: terminals A and C
   o All Ride App pick-ups for passengers arriving at those terminals will move to Central Parking.
   o Terminal A serves Delta and West Jet, and Terminal C serves JetBlue, Aer Lingus, Silver Airways, Cape Air and TAP (departures only).
   o Departing passengers will continue to be dropped off at the terminal curb, and passengers arriving at terminals B and E will still use the existing terminal Ride App locations.
November 4: terminals B and E
   o All Ride App pick-ups for passengers arriving at those terminals will move to Central Parking.
   o Terminal B serves American Airlines, Air Canada, Alaska Airlines, Spirit Airlines, Southwest Airlines United Airlines and Boutique Air, and Terminal E serves all international airlines and all international arrivals.
November 11:
   o All Ride App drop-offs between 4 a.m. and 10 a.m. move to the lower level terminal curbs
December 9:
   o All Ride App drop-offs, unless between 4 a.m. to 10 a.m., move to Central Parking
   o New drop off Ride App fees will take effect.

The new, dedicated areas located in Central Parking are weather-protected, safer and more efficient, and with less congestion, the overall trip time for all passengers is expected to be shorter. By creating a new Ride App area in Central Parking, we are able to add amenities to improve the passenger experience and the walking distance to the terminals is the same as if a passenger parked their car. Features of this space include:

   • Protection from the elements, and localized heaters in the winter;
   • New lighting design throughout the areas;
   • Skycap services including checked baggage for domestic flights by Bags, Inc. and wheelchair assistance;
   • Rematch service that allows a driver dropping off a passenger to then quickly pick up a passenger;
   • Space needed for shared rides, for which the trip fee will be discounted;
   • ADA compliant design, though passengers with disabilities can choose to be dropped off and picked up at the terminal curbs.

There is signage throughout the airport directing passengers to the new location. For more information and real time updates, please visit www.LoganForward.com.

Boeing 737 Max-8 & Max 9 planes grounded in US & Canada

A small percentage of flights will be affected.  Just 4% of Southwest daily flights are Max 8, American has 90 Max flights a day out of 6,700 flights, and United has 40 daily flights on the bigger Max 9 out of 4,700 daily flights.

US and Canadian airlines impacted by this grounding order are now issuing waivers to allow passengers affected to rebook without a fee. However some are only doing so only for a short period of time, i.e. passengers traveling within the next 72 hrs as they monitor the situation closely. Other airlines are offering a rebooking option for those traveling further out—through March 20th, or even March 31st. Please note, as this is still a very fluid situation, these dates mentioned could change at any point.

US and Canadian airlines impacted by this grounding order are now issuing waivers to allow passengers affected to rebook without a fee. However some are only doing so only for a short period of time, i.e. passengers traveling within the next 72 hrs as they monitor the situation closely. Other airlines are offering a rebooking option for those traveling further out—through March 20th, or even March 31st. Please note, as this is still a very fluid situation, these dates mentioned could change at any point.

Also, one key point to mention—the grounding order is for the Boeing 737-Max 8 and 737-Max 9 aircraft type. This is different from the Boing 737-800 and 737-900 series aircraft . The 737-800/900 are the 3rd generation of the Boeing 737 plane. The 737-Max 8 and 737-Max 9 are the 4th generation of the Boeing 737 plane—which include the latest technologies, better fuel efficiency and more advanced construction than the earlier 737-800/900 series. 

Latest updates from American Airlines at Boston

In an effort to improve efficiency and streamline the customer experience, American Airlines is co-locating our operations at Boston Logan International Airport (BOS) in Terminal B to now operate all of our mainline flights from gates B4-B22.

Starting January 25, 2019, the co-location will move all mainline American flights to the same area of the terminal with one dedicated ticket counter and one dedicated baggage claim area to create a seamless customer experience in Terminal B.

The co-location also includes a newly renovated, 15,000 square feet Admirals Club, featuring a full-service bar with complimentary house drinks and snacks, two modern shower rooms, a business center, a quiet room, and a kids room.

Important info for you and your travelers:
• Starting January 25, 2019, travelers will check-in for all flights at the expanded American ticket counter located at the first stop in Terminal B.

• Shuttle flights will still operate from gates B16-B21.

• Arriving customers will now claim checked baggage on carousels 1, 2 or 3 on the northern side of Terminal B.

• American Eagle flights operated by Piedmont Airlines to Harrisburg, Rochester and Syracuse will continue to operate at their current gates on the southern side of Terminal B until March 1, 2019.

• There will be no changes to parking or taxi/private vehicle pick-up and drop off locations.

• As always, customers are encouraged to check the American app or aa.com for the most up to date flight information.

Marriott Announces Starwood Guest Reservation Database Security Incident

Marriott announced it has taken measures to investigate and address a data security incident involving the Starwood guest reservation database.  The press release is available here.

Marriott has established a dedicated website (info.starwoodhotels.com) and call center for this incident. You will find out more information concerning the incident, answers to your questions, and steps you can take.

American Airlines smart bag policy change effective January 15, 2018

At American, we’re constantly evaluating our procedures to ensure the best experience for your travelers. That’s why we’re changing our policy regarding “smart bags,” also known as “smart luggage,” effective January 15, 2018. Smart bags contain lithium battery power banks, which can pose a possible risk if stored in the cargo hold of the aircraft. Beginning January 15, American will require that the battery must be removed from any traveler’s smart bag in order to check it onto any American or American Eagle flight. Travelers may leave batteries installed in carry-on bags; however, the battery must be removable in case checking the bag becomes necessary. Smart bags from which batteries cannot be removed will not be accepted in the cabin or luggage hold. While this change is not required by the FAA at this time, we believe it will enhance safety and is in the best interest of our team members and our customers.

For more information about this policy, please visit:  http://news.aa.com/press-releases/press-release-details/2017/Travel-smart-with-smart-bags/default.aspx

 

Real ID Act goes into effect January 22, 2018

The REAL ID Act establishes minimum security standards for license issuance and production and prohibits Federal agencies from accepting for certain purposes driver’s licenses and identification cards from states not meeting the Act’s minimum standards.

To learn more about this change, please visit: https://www.dhs.gov/real-id

 

TSA Announces New U.S. Airport Screening Procedures for Electronics in Carry-On Bags

To ensure the security of airline passengers and the nation’s airports, the Transportation Security Administration (TSA) is implementing new, stronger screening procedures for carry-on items that require travelers to place all electronics larger than a cell phone in bins for X-ray screening in standard lanes. Following extensive testing and successful pilots at 10 airports, including Boston Logan. TSA plans to expand these measures to all U.S. airports during the weeks and months ahead.

Please click on link to read full article:

https://www.tsa.gov/news/releases/2017/07/26/tsa-raising-aviation-security-baseline-stronger-domestic-security-measures

JetBlue – New BOS-LGA service

Contracted non-refundable and refundable fares apply to this new market.  Tickets must be purchased through our approved travel agencies.  In addition to our discounts, traveler’s will also enjoy the following perks:

Amtrak – changes to Refund & Exchange Policy

Effective August 15, 2016, Amtrak will be making some modifications to its Refund & Exchange Policy.

As always, please make sure you understand the rules & restrictions associated with your fare before purchasing.  For more information about this policy, please visit: https://www.amtrak.com/refund-and-exchange-policy

What is changing

Current policy

Policy August 15, 2016 and after

Refund fee, wherever it applies

10% of amount refunded in cash, check or credit card credit*

20% of amount refunded in cash, check or credit card credit*

Reserved coach and Acela Express business class (except Flexible fares)

Cancel 24 hours before departure to avoid refund fee

Cancel 48 hours before departure to avoid refund fee Touring passes (USA Rail Pass and California Rail Pass) Cancel one day before departure to avoid forfeiting amount paid Cancel two days before departure to avoid forfeiting amount paid

Travel Program Update: What’s New for 2016

AIRLINES:
We have a new agreement with Southwest Airlines. Southwest is offering bonus frequent flyer points to travelers who book their travel through our preferred agencies. Please visit the travel website for more information about this promotion.

In addition to Southwest, we also have agreements with American Airlines, Emirates, JetBlue and Porter Airlines.

HOTELS:
Several hotels from the Marriott chain were added to the program.  Their rates are accessible through the Egencia booking tool, the Travel Collaborative, or via Marriott’s direct link:  Direct link to book UMass rates at selected Marriott Branded properties 

CAR RENTALS:
UMass continues to receive discounted rates with Enterprise/National Car, Avis/Budget and Hertz Car Rentals.  All rates are accessible through our travel agencies.

For more information about our University Travel Program, including the agreements, please visit the Travel Website or contact your Campus Travel Administrator.